TRAINING FOR CUSTOMER SERVICE EXCELLENT, PT. K-24 INDONESIA CONCERN TOWARDS CUSTOMER SERVICE

Wednesday (8/10) and Thursday (9/10), PT. K-24 Indonesia cooperated with Sanofi, held Customer Service Excellent (CSE) training with speaker Bambang Ahadiat (Training Manager from Key Institution Strategy Support /KISS - Sanofi). Located in Hall Lt. 2 K-24 Academy, Jl. Tambak Kav-24, Kasihan, Bantul, DIY, this training was participated by 111 persons (59 participants on Wednesday, 52 participants on Thursday) who are associates from PT. K-24 Indonesia, Hi Lab Diagnostic Center, Ergia Klinik, and the pharmacist of Apotek K-24 area Central Java and DIY.

Customer is the information and income source for a company. Without customers, a business would not be able to develop. Customers with all of the information they shared can help the company to know everything needed by customers. From customers, information and recommendation from company can be spread as well. And obviously, customer’s loyalty to use product or service will be the source of income for the company.

There is no customer who want to get bad service or unpleasant experience. Customer’s decision to reuse the product or service is very determined from how good and comfortable they are when communicating with sellers. That is why, CSE has important roles. With CSE, the company can increase selling number with customer’s loyalty, show good image to customers or potential customers, and in the end it can increase company recommendation as the best company in its field.

By moving in franchise pharmacy business and launching more than 330 outlets which are spread in all over Indonesia, PT. K-24 understands well the role of CSE. That is why, PT. K-24 Indonesia continuously gives CSE training for the associates of PT. K-24 Indonesia. Those trainings are: Service Excellent & Handling training for franchisor staffs (23 & 30/05/2014), refresh training for associates outlet area Semarang (23/07/2014), area Yogyakarta, Kebumen, Magelang, Klaten, Solo (15/08/2014), east area (28/08/2014) and the last one is CSE training (8 & 9/10/2014)

The purpose of this training is generally to strengthen partnership between PT. K-24 Indonesia and Sanofi. Specifically, by holding CSE training, the associates of K-24 are expected to serve customer better, not only customers in the outlets but also customer in the office (franchisor).

In this training, the participants got material about the relationship between business and customers, how to identify customers’ need, how to communicate with customers, and how to give maximal service. Besides, in order to widen participants’ knowledge about the variety of disease and its symptoms, there was a lecture about allergic rhinitis by dr. Tedjo Oedono, Sp. THT from RS Bethesda Yogyakarta.

All businessmen obviously want their business to compete and exist in a long term. This is also expected from PT. K-24 Indonesia by holding several CSE training program. By applying CSE as the part of winning strategy, PT. K-24 Indonesia hopes that its business will always exist and serve people in health and medicine service.